Employee Engagement: Key to Preventing Denials
It is said that “happy employees are productive employees.” It can also be said that happy employees are engaged employees, and everyone knows that engage employees perform better than those that are not engaged. With tight budgets and even tighter margins to meet, healthcare organizations need every dollar that they can get. There is no room for denials that could have been avoided. Revenue cycle employees need to be engaged and on top of their game when doing their jobs in order to prevent denials and maximize reimbursement. So how does an organization engage their employees and keep them engaged? Here’s how:
Organizations must create buy-in from their employees if they want them to be engaged. Full transparency, open and honest communication, and clear expectations are a must for employee engagement. Shared governance, including the employees in the decision making of the organization, department, or team, is a great way to improve employee engagement. When employees feel that they have a voice and that the voice will be heard, they are more likely to become engaged by taking an active role in the organization, department, or team. This creates a spirit of ownership and pride in their work. Engaged employees are productive employees.
It is human nature to compete and want to win. Providing incentives is another way to increase employee engagement and drive performance. Most employees want to do well in their job and incentives help them to stay focused on the goal. For example, a pizza party can be given as an incentive for the team if there are no eligibility denials in the month. Incentives can be big or small and can cost a lot or nothing at all. Some incentives that organizations have used are:
- Movie Tickets
- Free meal or beverage in the cafeteria
- Gift cards for restaurants and stores
- Vacation days
- Jeans days (if can be done, this is free, and the employees LOVE it)
- Handwritten note or card from the boss or a fellow employee
- Pizza party
- Leaving early
Recognize and Reward
Creating buy-in and providing incentives are ways to engage employees, but how does an organization keep them engaged? It takes recognition and rewards. One of the smartest things an organization can do is find out how the employees want to be recognized and rewarded. This shows the employees that the organization cares about them and appreciates all the work that they do. Recognizing and rewarding employees, in the manner they choose, tells the employees that the organization values them. This is powerful when needing employees to do more with less or in some instances when the job requires extra hours or overtime or when the work situation calls for employees to go above and beyond their normal performance. It does take time and energy and sometimes money to recognize and reward employees, but it is time, energy, and money well spent. Engaged employees are productive employees.
When organizations are transparent about denials, openly and honestly communicate on what needs to be done, and set clear expectations of the staff, employees will work hard to prevent the denials from happening again. Preventing denials happens when employees are engaged and truly understand the impact they have in the work they do. Engaged employees are productive employees.
BridgeFront offers industry-leading out-of-the-box courses to accelerate revenue cycle for hundreds of healthcare organizations. To access a free set of these courses, click HERE and enter the code: revcycle.