“This education is clear and to the point, and a friendly reminder of mannerisms we tend to forget or overlook!”
Generally, the expectations of health care customers require courtesy, honesty, respect, and quick and skillful delivery of service. Health care patients or members, appreciate when providers prevent, or at least ease their anxiety about their health issues. A powerful goal for us is to extend extraordinary sensitivity, compassion and care to everyone we interact with. This course concentrates on the relationship with your health care customers—including patients and their families.
Exceptional phone skills are important to external customers. This course helps you take a fresh look at your telephone habits and identify ways to fine tune them so when you’re on the phone, you not only get the results, you also leave the person on the other end of the line impressed by you and your organization.
This course discusses co-worker relationships: how to keep them good when they’re good, and how to improve them when they’re not. By taking an active role in creating a productive working environment, and by understanding and respecting your coworkers, you can enhance the quality of your own everyday work experience while contributing to your organization.
U.S. employees spend about 25 percent of their work time managing email. This course helps you be more professional and effective in these communications. You’ll learn the basics of properly writing an email, how to decide if email is the right form of communication, and more.
BridgeFront offers complimentary webinars covering topics like ICD-10, Business Skills, Revenue Cycle, and Compliance. Have more questions about business skills? View any of our free webinars.
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