Point of Service Collection Opportunity (POS)
Point of service collection is defined as payments received from the patient prior to or at the time of service. Often, patient payments received and posted within 10 days of the date of service are used when calculating this performance indicator. To calculate your ROI, enter your organization's information in the highlighted cells. The ROI results will display on the bottom of the page. To print this information, select Print.
Your Organization's Information Enter Amounts Mouse Over ?
A Total Gross Revenue For Most Recent 3 Months
A resource for the total gross revenue for the most recent 3 months may be your monthly revenue and usage statistic report or financial statements.
B Average Gross Revenue Per Month
Average gross revenue per month is a calculated field. It is your total gross revenue for the most recent 3 months divided by 3.
C POS Collection Best Practice Standard 1.5%
Revenue cycle best-practice standards indicate point of service collection opportunity is between 1% and 2% of gross revenue. In our calculator we used 1.5%.
D POS Collection Best Practice Expectation
POS collection best practice expectation is a calculated field. It is your average gross revenue per month times the POS collection best practice standard percent.
E POS Collection For Most Recent 3 Months 
A resource for the POS collection may be a report that identifies patient payments received and posted within 10 days of the date of service for the most recent 3 months.
F Average POS Collection Per Month 
Average POS collection per month is a calculated field. It is your POS collection for the most recent 3 months divided by 3.
G Untapped POS Collection Opportunity Per Month 
Untapped POS collection per month is a calculated field. It is the POS collection best practice expectation minus your average POS collection per month.
H Cost Of POS Collection Education Per Employee  $180
The cost of POS collection education per employee is based on retail pricing of 8 online BridgeFront courses + the cost of the staff member’s time to complete the courses. Staff time cost = 5 hours of staff time required to complete the courses at $15 per hour ($12 per hour + a 25% mark-up for benefits).
I Number Of Employees Who Can Collect Prior To Or At The Time Of Service
The number of employees who can collect patient balances prior to or at the time of service may include staff from scheduling, pre-registration, registration, financial counselors, cashiers, etc.
J Estimated Cost Of POS Collection Education
Estimated cost of POS collection education is a calculation. It is the cost of POS collection education per employee times the number of employees at your organization that can participate in POS collection efforts.
             
Return On Investment (ROI)
Your organization’s ROI may vary due to the maturity and breadth of POS implementation and current POS collection policies and practices. In the chart below, we have given a range of ROI possibilities. To determine an estimated ROI, select an "Untapped POS Collection Opportunity per Month" column that you feel best reflects the opportunity at your organization.
POS Collection Opportunity
        Per Month 		1% Untapped 5% Untapped 10% Untapped 15% Untapped 20% Untapped
Increase In POS Collection
Cost of POS Collection Education
ROI Period In Months>>>
ROI Period In Days>>>
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