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Webinar: 6 Crucial Employee Behaviors to Drive Customer & Patient Satisfaction

One bad customer experience can cost you that customer for life, create a hostile relationship, or negatively impact internal employee relationships. Healthcare organizations are especially prone to these problems given the number of direct customer interactions every day.  

Join BridgeFront and OnCourse Group for a free webinar that has identified six crucial behaviors for customer-facing employees. By identifying and hiring employees with these key behaviors, your organization can avoid the trauma of poor customer experiences, gain customer loyalty, and ultimately improve the bottom line.

6 Crucial Employee Behaviors to Drive Customer & Patient Satisfaction
Wednesday, February 27, 2013
12:00 - 1:00 p.m. EST
Register Now

Learn From the Experts

After completing this webinar, participants will understand:

  • Understand the 6 behaviors linked to successful employees in customer facing roles
  • Recognize the link between behaviors and organization success
  • Realize that these behaviors can be tested for during in-hire assessments

Meet the Speaker

Gaylyn Sher-Jan — President, OnCourse Group

Gaylyn Sher-Jan, OnCourse Group Gaylyn Sher-Jan is the founder and President of OnCourse Group, Inc., an innovative management and human capital consultancy, founded in 2001. Gaylyn has over 20 years of results producing experience in Human Resources and Organization Development including all functions of HR, leadership assessment, recruitment and development, and organization design. Gaylyn's experience spans small to large enterprises across a wide variety of industries including healthcare, financial services, manufacturing, high tech, scientific research and non-profit.

She's earned her business skills through highly successful line leadership experiences and staff experience as a Vice President HR, both domestically and internationally. In support of her expertise Gaylyn brings a suite of time tested and impactful tools; she is qualified in the Myers-Briggs, DiSC, and the highly acclaimed Hogan Leadership Assessment and Profiles International Assessment tools.

About OnCourse Group

OnCourse Group helps executives and business owners delivering exceptional business results by working through people and organizational issues to increase human capital ROI.  We are a privately owned company founded in 2002 in Portland, Oregon.  

We work with clients across the employee life cycle to enhance the productivity and performance of individuals, teams, and organizations.  Our solutions help clients screen-out unsuitable candidates, match employees with jobs that fit their inherent capabilities, and work with individuals and teams and boards to enhance performance and reduce conflict.  We offer OD solutions focused on enabling organizations to select the right people and develop them to their full potential.

Our clients include technology companies, healthcare organizations, manufacturing companies, retail, financial services, non-profits, and local and state governmental agencies. We provide value and expertise to our clients through our proven best-practices & products across a comprehensive range of human capital consulting services.  OnCourse Group has partnered with Profiles International, an employee assessment company with over 20 years experience in the assessment industry having served over 40,000 clients in more than 120 countries in 32 languages.

As a client you’ll achieve your desired outcome(s) because we deliver cost effective and expert services that are customized to your unique needs and delivered to you with the direct involvement and supervision of one the company’s principals. We measure our success in terms of your satisfaction, repeat engagement, and testimonial. Learn more at

Need More Information?

We would be happy to assist. Complete this form or contact us directly. Email us your question at, or call us at 866-447-2211 and ask for "Webinar Assistance."

Free Webinar Information
"This was the first Bridgefront webinar I've attended. I was impressed with the format and the professionalism of the speakers. It was an excellent session."
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BridgeFront - Continuing Medical Education & Regulatory Compliance Products
BridgeFront - Continuing Medical Education & Regulatory Compliance Products